Domestic Shipping

We understand that some people may be in a situation where they prefer discretion! All of our shipments are mailed in a plain manilla bubble envelope or a brown box, depending on the size of the package. Although the packages themselves aren’t covered in branding, we do have some references to Bear Blend on the label.

If you are concerned, please leave a note in the Order Notes section of your order requesting discrete packaging. Pack and ship does their best to honor every request, however, Bear Blend will still be the return address. If you want, please leave an extra note to “white out the Return Company Name”. It may look a little funny, but no mention of Bear Blend will be on the exterior packaging!

We are able to process returns on any undamaged, unopened products! Unfortunately, we cannot accept open products back into the warehouse. Please email service@bearblend.com with a request to begin the return process. After confirming the return and receiving a Return Reference Number, please pack the products safely and return them to our warehouse at:

Bear Blend
Attn: Returns – (Return Reference Number)
4901 Morena Blvd. Ste 1104
San Diego, CA 92117

Once we receive the products back and are able to inspect them for damage, we can issue a refund.

We can edit orders before they have been shipped! If you’d like to update your address, please email us with the request immediately at service@bearblend.com, along with your order number. Customer service makes sure to check all requests before pack and ship processes orders, and will be able to assist with the request before pack and ship begins processing orders for the day.

Pack and ship operates Monday through Friday, excluding holidays. We work with the United States Postal Service, or USPS to make deliveries. USPS usually delivers within 3-5 business days once they receive the package.

If you’d like to request another service, please contact service@bearblend.com. We’re happy to send over shipping quotes for your review!

All retail orders shipping within the United States and its territories that total $69.00 USD or more are eligible for free shipping!

For orders under $69, shipping varies. If it helps, try adding small extras or even some sample sizes to boost your order up past that minimum!

There are a few reasons that this might be the case! The first reason is that USPS can take 24-48 hours to update the package’s location, so it could be on its way to the facility. We’ve also seen cases where USPS has skipped the original scan-in. After a few days, the package pops up closer to the recipient’s address and is delivered within the next day or so.

Another reason is that we make our herbal blends in small batches, and we run out of stock! When that happens, it might take a few days to make sure we have all the materials to get everything out in a timely manner. If you’re looking for an update, please email service@bearblend.com and they can try and find out where your package is!